RETURN POLICY

1. Time frame

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  Returns are accepted within 14 days of delivery date.
  

2. Condition of items

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  Items must be returned unworn, undegraded, and with all original tags and packaging intact.
  
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  No returns on final-sale / discounted items unless defective.
  

3. Process

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  Email our customer support at dqnnyc.info@gmail.com to request a return. Include your order number and reason for return.
  
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  Once approved, we will send you a return authorization and shipping instructions.
  

4. Cost of return shipping

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  Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
  
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  For international orders, customer handles customs / import charges when returning.
  

5. Refunds

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  Once we receive and inspect your return, we’ll process refunds within 5-7 business days.
  
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  Refund will be issued via the original payment method.
  

6. Exchanges

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  We currently do not offer direct item exchanges. If you want something else, please return your original order and place a new order.
  

7. Exceptions

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  We do not accept returns of intimate items (underwear, swimwear) for hygiene reasons unless they are defective.
  
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  Custom / personalized items are non-returnable unless there is a production defect.